Help

Notice regarding payment emails

Please note that we are currently experiencing problems with email notifications for nominating a third party to pay. The fault is causing some reminders and expiry emails to be sent in error.

If you have received a confirmation that your payment was successful then your application will be submitted to the local authority and you can ignore these email reminders.

We are currently working on fixing this as a matter of urgency and apologise for the inconvenience caused.

Site outage notifications

Please note that our planned maintenance window is Sunday morning. Further information of any site maintenance including site outages will be detailed below:

Scheduled Maintenance: 

There is no planned maintenance.

Application help contacts

For planning application advice and to find out the progress of a planning application:
Contact your Local Planning Authority

For building control advice and to find out the progress of a building control application:
Contact your Local Authority Building Control Department

For Planning Portal website support
Email our service desk team at support@planningportal.co.uk or call 0333 323 4589
Monday - Friday, 9am - 5pm (excluding bank holidays)

General enquiries

News, editorial and website content:
editorial@planningportal.co.uk

Marketing, events and press releases:
communications@planningportal.co.uk

Advertising and commercial opportunities on the Planning Portal:
advertising@planningportal.co.uk