Help

Site outage notifications

Please note that our planned maintenance window is Sunday morning. Further information of any site maintenance including site outages will be detailed below:

Scheduled Maintenance: 

Our payment service for online planning applications (1App) will be unavailable on Wednesday 24 April from 18:00 until midnight.
You will still be able to create and save planning applications during this time. Sorry for any inconvenience this may cause.

Application help contacts

For planning application advice and to find out the progress of a planning application:
Click here to Contact your Local Planning Authority

For building control advice and to find out the progress of a building control application:
Click here to Contact your Local Authority Building Control Department

For Planning Portal website support
Email our Service Desk team at support@planningportal.co.uk or call 0333 323 4589
Monday - Friday, 9am - 5pm (excluding bank holidays)

General enquiries

News, editorial and website content:
editorial@planningportal.co.uk

Marketing, events and press releases:
communications@planningportal.co.uk

Advertising and commercial opportunities on the Planning Portal:
advertising@planningportal.co.uk