Site outage notifications

Please note that our planned maintenance window is Sunday morning. Further information of any site maintenance including site outages will be detailed below:

Scheduled maintenance: 

Payment service for planning applications unavailable - 25 September

The payment service will be unavailable between 18:00 and midnight on Wednesday 25 September, due to planned maintenance. You will still be able to access your planning applications during this time.

Application help contacts

For planning advice and to find out the progress of a planning application:
Contact your Local Planning Authority

For building control advice and to find out the progress of a building control application:
Contact your Local Authority Building Control Department

For Planning Portal website support - accessing your account and completing the online form:
Email our Service Desk team at or call 0333 323 4589
Monday - Friday, 9am - 5pm (excluding bank holidays)

General enquiries

News, editorial and website content:

Marketing, events and press releases:

Advertising and commercial opportunities on the Planning Portal: