Frequently asked questions

Why is the 'Hours Of Opening' question showing as incomplete?

When completing this question please ensure that you are using the 24-hour clock and entering your hours of opening in XX:XX format. For example, 9:00AM should be entered as 09:00 and 5:30PM should be entered as 17:30. If the time is not entered in this format then the Planning Portal will not recognise it and the form will remain as 'incomplete'.

If your proposed business is intended to be open for 24 hours then please use a start time of 00:00 and an end time of 23:59.

If your application does not require hours of opening then please leave blank and click 'Save & Next'.