Frequently asked questions

Planning Portal Relaunch

We relaunched the new Planning Portal website at 09:00 on Tuesday 29 March 2016.

User account details and application data have been transferred to the new site.

What you need to do

Planning Portal users will need to set-up their user account before accessing the new online application service.

The following process will help you quickly and securely set-up your existing account on the new site:

  1. When you first sign in to the new Planning Portal you will be asked to 'Set-up your account'.
  2. Your user name and registered email address will then be displayed. If these are correct and you still have access to the email address please click on the 'Confirm account and send activation email' button.
  3. The system will then send you an email. You will need to follow the instructions in the email to complete the process.
  4. Once activated, you will be sent a new temporary password that will need to be changed the first time you sign in

Once signed in, you will have access to all the functions and facilities you are familiar with but will quickly notice some significant improvements and a new look and feel.

You will also have access to all your drafts and submitted applications that have been modified since 1 July 2015.

We have published a series of short videos highlighting the new features on the blog. Please take a moment to watch these.