Frequently asked questions

What is a Payment ReDirect?

The Payment ReDirect Service allows an applicant to nominate another person or company to pay the application fee up to £1,000.

You can use the Payment ReDirect Service if you are making an application on behalf of another individual or company.

Also see the FAQ 'When should I use the Payment Redirect Service?'

After submitting an application, applicants will be presented with a choice of ways to make payment.

To use the payment redirect service, you should select ‘Nominate a client to pay (Planning Portal redirect service)’ from the list of payment options.

To nominate someone to pay, you will need to know their email address, they will receive a payment request email to start the process.

You can then enter the email address of the person you wish to nominate to pay the application fee. This will trigger an email to that person with a link to direct them to make the payment online via the Planning Portal’s online payment engine.  They will continue to receive reminders for seven days until they pay and you will both receive confirmation once payment is successful.

Applications over £1,000

If the application amount is over £1,000 the option to nominate another person to pay using our email notification system, Payment ReDirect, will not be displayed as a payment option. However, your customer can still pay for the application on your behalf by bank transfer or cheque. 

On the payment screen, select either 'Pay by bank transfer' or 'Pay by cheque' and then select the yellow 'Continue' button. 

Then you just need to provide your customer with the instructions displayed on the screen after you have chosen either of these payment options. Providing them a screen shot will be helpful. 

Please ensure that your client uses the application number, beginning 'PP', as a reference when making any payment, otherwise we won't be able to match the payment to the application. With bank transfers this is simply by giving the payment a reference.
With a cheque, the reference number must be written on the top right on the back of the cheque. These instructions are clear on the relevant screens.

Please note: the application will be released to the local authority considerably faster when opting to pay by bank transfer.