Frequently asked questions

What are the transaction limits for the redirect service?

There is a transaction limit of £1,000 for debit and credit cards to use Payment ReDirect. If the fee for your application is over these limits you will not be able to use this service. However, your customer can still pay for an application on your behalf if the application amount is over £1,000. 

If you have selected to use this service but your fee is over the transaction limit you will need to scroll to the bottom of the Planning Portal Payment options page and choose “cancel payment process” and select the reason. 

Applications over £1,000

If the application amount is over £1,000 the option to nominate another person to pay using our email notification system, Payment ReDirect, will not be displayed as a payment option. However, your customer can still pay for the application on your behalf by bank transfer or cheque. 

On the payment screen, select either 'Pay by bank transfer' or 'Pay by cheque' and then select the yellow 'Continue' button. 

Then you just need to provide your customer with the instructions displayed on the screen after you have chosen either of these payment options. Providing them a screen shot will be helpful. 

Please ensure that your client uses the application number, beginning 'PP', as a reference when making any payment, otherwise we won't be able to match the payment to the application. With bank transfers this is simply by giving the payment a reference.
With a cheque, the reference number must be written on the top right on the back of the cheque. These instructions are clear on the relevant screens.

Please note: the application will be released to the local authority considerably faster when opting to pay by bank transfer.