Frequently asked questions

I chose the payment redirect service by accident, how do I choose another payment method?

If you have selected to use this service by accident, you will need to scroll to the bottom of the Planning Portal Payment options page and choose “cancel payment process” and select the reason “I am going to pay the LPA directly”.

The LPA will then be notified that you are no longer using the redirect service to make a payment.

You will then need to contact your LPA directly to make a payment for the application. You can find the contact details for your LPA by using the find your LPA service.