Frequently asked questions

What is the Financial Transaction Service?

The Financial Transaction Service launches on 10 September 2018 and will provide a standardised set of payment options across all local authorities, so applicants will be able to pay quickly and easily.

Our dedicated team will be on hand to process telephone payments 24 hours a day, 7 days a week, 365 days a year, so you can pay whenever is most convenient for you. Online payments and bank transfers can also be made at any time to suit you. The option to pay by cheque will still be available, but as there are quicker more convenient options available to you we would encourage you to take advantage of them to get your application validated as quickly as possible.

You may already be familiar with our Payment ReDirect service, which allows you to nominate other people to pay planning application fees online (e.g. your client or finance department). Payment ReDirect will also be offered as a standardised payment method for all applications.

And finally, you’ll even automatically get a receipt for your payment, regardless of your chosen payment option. Simple.

We will now send applications and payments to the relevant local authorities together, as soon as we have confirmed successful payment. This will keeps the process rapid, succinct and tidy and prevent problems which arise from missing information. It will also allow authorities to start validating your applications as soon as they get them. The application status in your Planning Portal account will show you whether the LPA has received your application and we’ll also email you once it’s been sent from us and downloaded by them, as normal.

The charge for this new service is £16.67+VAT, payable by the applicant on any application which attracts a fee.  Applications such as Tree Preservation Orders (TPOs,) where no fee is payable, will be sent directly to the local authority with no service charge applied.

Read more about the service.