Frequently asked questions

How can I request a refund for a planning application?

In order to request a refund or partial refund for an application, you will first need to contact the relevant local planning authority (LPA). Once you have contacted them, they will confirm to us that you require a refund, return the amount to us and we will process the refund back to you via the original payment method.

The refund will be processed as soon as possible, but within 14 days of the refund being agreed by and received from the LPA. 

We will notify you and the LPA by email once the refund has been actioned.

We will make a refund to your original payment card or via bank transfer; and in accordance with relevant legislation and regulations such as The Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017.

Our service charge will only be refunded if there is an error made on our part. 

Find the contact details for your local planning authority