Frequently asked questions

I’m experiencing an error when I pay for an application online by card

If you have been presented with an error message that looks similar to the below image then the system has experienced a technical fault.

global pay

If this message is displayed on your screen, please contact our Variations team on 0121 2341385. Lines are open Monday to Friday, 9am – 5pm.

The Variations team will be able to perform a quick check on the payment status and take your card payment over the phone if necessary.