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What should I do if there is a problem with my online payment for an application?

If you are experiencing difficulty using the Planning Portal website to make a payment for a planning application, you can contact the Support team by emailing support@planningportal.co.uk1 or call 0333 323 4589.

  1. mailto:support@planningportal.co.uk

The Planning Portal is delivered by PortalPlanQuest Limited which is a joint venture between TerraQuest Solutions Limited and the Department for Levelling Up, Housing and Communities (DLUHC). All content © 2024 Planning Portal.

The Planning Portal is delivered by PortalPlanQuest Limited which is a joint venture between TerraQuest Solutions Limited and the Department for Levelling Up, Housing and Communities (DLUHC). All content © 2024 Planning Portal.