Frequently asked questions

I've forgotten my password

If you have forgotten your password you can use our Forgotten Password service to reset it.

Simply click on the 'sign in' link at the top left of the screen, select the 'Forgotten password' link and enter the email address you are registered with.

Your password will be automatically reset and sent to you by email. The reset password will be a series of letters and numbers that are case sensitive, therefore we strongly recommended that when you first log in, you cut and paste your password into the password field.

Once you are logged in, click on 'My Profile' in the top left then click on the change password link and you'll be able to change your password to something more memorable.