Frequently asked questions

Incorrect details are auto-populating my application form, how do I amend them?

When creating an online application, information from your registered account is used to auto-populate the form.

In order to change this information you will need to:

  1. Log in to the Planning Portal using the link in the top left corner of any page.
  2. Once logged in, click on the ‘Edit Profile’ link in the top left of the screen. This will take you to the ‘Edit user profile’ screen.
  3. Review and amend the registered account details as required.
  4. Once you have completed each section click next until you reach the communication preferences screen then click on the ‘Update user’ button to save the amended details.