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Why are the ‘Interactive Guides’ not showing when I try to view them?

New interactive guides for England 

We have redesigned our interactive guidance for England1 so that it functions across all desktop and mobile devices.

If the interactive guide does not display correctly, we first recommend that you try to refresh the webpage. This can usually be done by pressing the F5 key on a desktop computer, or within the browser options menu on your mobile device.

Legacy interactive guides for Wales/Welsh 

The legacy versions of the interactive guides were built using a technology called Flash and rely on a Flash player plug-in to display them in a web browser. Flash player is no longer supported so unfortunately the interactive guides for Wales are no longer available.

Please be assured that there is nothing in the interactive guides that isn’t covered in our conventional common project webpages2 for England. 

Welsh Government publish similar advice, covering Wales-specific planning guidance. You can find the information by visiting the Welsh Government website3.

Apologies for any inconvenience this may cause.


  1. http://Why are the ‘Interactive Guides’ not showing when I try to view them?
  2. https://www.planningportal.co.uk/permission/common-projects
  3. https://gov.wales/planning-permission-common-projects

The Planning Portal is delivered by PortalPlanQuest Limited which is a joint venture between TerraQuest Solutions Limited and the Department for Levelling Up, Housing and Communities (DLUHC). All content © 2024 Planning Portal.

The Planning Portal is delivered by PortalPlanQuest Limited which is a joint venture between TerraQuest Solutions Limited and the Department for Levelling Up, Housing and Communities (DLUHC). All content © 2024 Planning Portal.