Meet the team

Service Desk

Our experienced, in-house Service Desk team provide first and second line support for customer queries relating to the website. The team undertake analysis, diagnosis and resolution of issues, they also work with third party suppliers to ensure services remain within agreed SLA levels.

The team is headed up by the Service Manager, Scott Procter, who is responsible for the management and support of all aspects of the organisational functions and services needed to provide service delivery, maintenance and support of the Planning Portal services.

Visit our online Help Centre

If you need help with your online planning or building control application, you can email our service desk team or call: 0333 323 4589.

Clive Lewis

Clive Lewis

Service Desk Analyst

Alastair Power

Alastair Power

Service Desk Analyst

Paul Jones

Paul Jones

Service Desk Analyst

Circle

Toby

Service Desk Analyst