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Service Desk

Our experienced, in-house Service Desk team provide first and second line support for customer queries relating to the website. The team undertake analysis, diagnosis and resolution of issues, they also work with third party suppliers to ensure services remain within agreed SLA levels.

The Service Desk is headed up by the Operations Team's Service Manager, Scott Procter, who is responsible for the management and support of all aspects of the organisational functions and services needed to provide service delivery, maintenance and support of the Planning Portal.

Paul Jones

Paul Jones
Service Desk Manager


Alastair Power

Alastair Power
Service Desk Analyst


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Ben Price
Service Desk Analyst


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Toby
Service Desk Analyst


How to get in touch

Visit our Help section1 

If you need help with completing your online planning or building control application, you can email our service desk team2 or call: 0333 323 4589. 

For planning advice, please contact your local council.

  1. https://www.planningportal.co.uk/services/help
  2. mailto:support@planningportal.co.uk?subject=Website%20enquiry

    The Planning Portal is delivered by PortalPlanQuest Limited which is a joint venture between TerraQuest Solutions Limited and the Department for Levelling Up, Housing and Communities (DLUHC). All content © 2024 Planning Portal.

    The Planning Portal is delivered by PortalPlanQuest Limited which is a joint venture between TerraQuest Solutions Limited and the Department for Levelling Up, Housing and Communities (DLUHC). All content © 2024 Planning Portal.