Planning applications: Supporting development management teams

The benefits of applying online

The first online application was submitted in May 2003. Now around 90 per cent of all applications are submitted online. This is more than 2,200 applications submitted each day via the Portal and the number continues to grow.

There has also been substantial investment by Local Authorities in technology to process online applications from us through back-office connectors.

This helps data flow through the system more efficiently, as well as facilitating online application registers and electronic communications, promoting better engagement in consultation processes and increased awareness of development in local neighbourhoods and communities.

If you want to increase take-up of online applications, be that of a specific type or overall, we would like to hear from you. By taking a look at your applications we can quickly understand who is submitting what and encourage those coming via paper/post to use the online application service.

We work to increase online take-up by targeting agents and professionals who still use outdated processes. We are also increasing awareness of our services to encourage citizens to interact online.