Local Authority Bulletins

Issues can occur when out-of-date integrations are being used. This means that certain application types are not received automatically and in many cases supporting documentation is not indexed into document management systems.

This can cause resources to be stretched; these application failures require manual intervention so that the correct information can be retrieved, re-entered and correctly indexed.

Issues like this can be avoided if systems are kept up-to-date, so Local Authorities can feel the full benefits of the integrated service that we offer, saving time and money for everyone.

How we can help 

TerraQuest¹, who were established in 1972 and own Planning Portal² in conjunction with the Department for Levelling Up, Housing and Communities, has been working with a leading London authority since July 2022 to provide a full diagnostic analysis of their land and property business processes and back-office systems.

We are interested in offering this service to other Local Authorities, to help make workplaces easier for everybody.

The service enables authorities to:

• Review existing systems to support modern workflows and processes

• Modernise back-office system technology

• Improve data management and business processes

• Improve time and cost efficiencies

• Improve customer service.

With extensive experience of working with Local Authorities and their key stakeholders, we have consistently been able to ensure our technology and services provide diligent, cost effective and best-practice solutions for the challenges that many Local Authorities face. 

Find out more information about our work with Local Authorities.³

1. https://www.terraquest.co.uk/
2. https://www.planningportal.co.uk/app/fee-calculator
3. https://ecab.planningportal.co.uk/uploads/local-authority-planning-systems.pdf