Latest news

Local Authority Bulletin - August 2020

Published: Thursday, 27th August 2020

Features: Portal Payment Service – we need your feedback!


It has been nearly two years since the Planning Portal Payment Service was introduced in September 2018. Almost overnight we saw a step change in how payment for planning applications across England was being made. Removing cheques from the process has not only sped it up, but has also reduced the number of applications being invalidated due to missing payments. The introduction of the ability to nominate a client to pay for an application has transformed the process for many agents.

Now, two years on, we’d like your feedback on what this means for you and your organisation day-to-day, as well as your suggestions for further improvement. You can complete the survey by following this link. It will only take 10 minutes and without your feedback we can’t fulfil our goal of listening, learning and improving.