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Planning Guidance Service

Quick, expert advice for homeowners and businesses – start your planning application right

Whether you're considering a home improvement or a commercial project, our Planning Guidance Service offers: 

  • 30-minute advice calls with experienced planning experts
  • Tailored guidance for homeowners or commercial enterprises
  • Clear understanding of planning rules and constraints based on your specific project

    Householder - planning advice call

    Quick answers, expert guidance – £72

    If you’re a homeowner looking for swift and reliable planning guidance, book a 30-minute call with one of our experienced planning officers. This service is designed to provide clarity and direction, perfect for: 

    • Understanding planning rules or requirements about your home or flat 
    • Gaining insight into local policies and constraints 
    • Addressing general planning queries quickly and effectively 

    Fee: £72 for a 30-minute session. 


    Book now

    By clicking this button you will visit an external booking website. 
    Note: The Planning Guidance Service can help you with your application, but this service cannot contact your local authority on your behalf. Ask your planner during your call about steps to prepare before submission and other service options. 

        Commercial - planning advice call

        Tailored for commercial advice – £114

        This service is designed specifically for small and large businesses, commercial projects, or residential developments - whether you’re pursuing a change of use, starting a new project, or expanding an existing one. For swift and reliable planning guidance, book a 30-minute call with one of our experienced planning officers. Gain clarity and direction, ideal for: 

        • Understanding planning rules or requirements 
        • Gaining insight into local policies and constraints 
        • Addressing general planning queries quickly and effectively 

        Fee: £114 for a 30-minute guidance call.

        Learn more and book

        By clicking this button you will visit an external booking website.
        Note: The Planning Guidance Service can help you with your application, but this service cannot contact your local authority on your behalf. Ask your planner during your call about steps to prepare before submission and other service options.

            What our customers say

            "This service was so helpful, Rebecca replied promptly and efficiently providing excellent advice and was very knowledgeable. 

            I would highly recommend using [Planning Portal] TerraQuest and will use them again."

            Louise Stanhope, homeowner

              Frequently asked questions about Planning Guidance Service

              What is the Planning Guidance Service?
              Who can use this service?
              How do I book a consultation?
              What if I need further assistance after the call?
              Are there other resources available for planning guidance?

                Why choose us?

                Our in-house team of planning experts is dedicated to helping you navigate the often-complex world of planning applications. As a service offered through Planning Portal, powered by TerraQuest1, we bring together decades of industry expertise and technological innovation.

                With our personalised, reliable advice, you can trust that you’re receiving guidance from a leading authority in UK planning services. Our relaxed and approachable manner ensures you leave the session feeling informed and confident about the next stage, whether you're tackling a simple query or a more complex planning challenge.

                1. https://www.terraquest.co.uk/

                Terms and disclaimer

                Terms and conditions: Terms and conditions apply. Read our full terms and conditions1.

                Privacy Policy: We value your privacy and are committed to protecting your personal information. Read our privacy notice2.

                Disclaimer: The advice provided during our consultations is based on the information available to us at the time and to the best of our knowledge. While we strive to offer accurate and up-to-date guidance, we cannot guarantee the outcome of your planning application as it is subject to the discretion of local authorities.

                1. https://www.planningportal.co.uk/services/terms-and-disclaimer/planning-guidance-terms-of-service
                2. https://www.planningportal.co.uk/services/terms-and-disclaimer/privacy-notice

                The Planning Portal is delivered by PortalPlanQuest Limited which is a joint venture between TerraQuest Solutions Limited and the Ministry of Housing, Communities & Local Government (MHCLG). All content © 2025 Planning Portal.

                The Planning Portal is delivered by PortalPlanQuest Limited which is a joint venture between TerraQuest Solutions Limited and the Ministry of Housing, Communities & Local Government (MHCLG). All content © 2025 Planning Portal.