Contact the Planning Portal
Use this section to find the contact email address and telephone number for the Planning Portal and access our help and guidance for submitting a planning application.
The Planning Portal service desk can help with:
- Change of email address for your Planning Portal account
- Problems accessing your account
- How to complete the online application form
Please note: We are not part of any council and do not have a planning department so cannot offer planning advice. Therefore, if you need planning advice, please contact your local council’s planning department. Their contact details can be found by using our search tool1.
You can email our service desk team at email@example.com or call 0333 323 4589. Available Monday - Friday, 9am - 5pm (excluding bank holidays).
News, editorial and website content: firstname.lastname@example.org
Marketing, events and press releases: email@example.com
Advertising and commercial opportunities on the Planning Portal: firstname.lastname@example.org
Planning Portal Conference information: email@example.com
Help and FAQs
Browse our bank of FAQs, planning glossary and find contact information for your Local Authority.
Our complaints process
We appreciate your feedback and it helps us to understand and improve the services we provide through the Planning Portal. We are committed to providing customers with the best possible service but we recognise that sometimes things go wrong.
If you wish to make a complaint about a Planning Portal service then please email firstname.lastname@example.org with the details and someone will be in touch with you to discuss the matter further.