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Contact the Planning Portal

Use this section to find the contact email address and telephone number for the Planning Portal and access our help and guidance for submitting a planning application.

Service desk

The Planning Portal service desk can help with:

  • Change of email address for your Planning Portal account
  • Problems accessing your account
  • How to complete the online application form

Please note: We are not part of any council and do not have a planning department so cannot offer planning advice. Therefore, if you need planning advice, please contact your local council’s planning department. Their contact details can be found by using our search tool1.


You can email our service desk team at support@planningportal.co.uk2 or call 0333 323 4589. Available Monday - Friday, 9am - 5pm (excluding bank holidays).

  1. https://www.planningportal.co.uk/find-your-local-planning-authority
  2. mailto:support@planningportal.co.uk?subject=Website%20enquiry

    General contacts

    News, editorial and website contenteditorial@planningportal.co.uk1

    Marketing, events and press releasescommunications@planningportal.co.uk2

    Advertising and commercial opportunities on the Planning Portaladvertising@planningportal.co.uk3

    Planning Portal Conference informationconference@planningportal.co.uk4 

    1. mailto:editorial@planningportal.co.uk
    2. mailto:communications@planningportal.co.uk
    3. mailto:advertising@planningportal.co.uk
    4. mailto:conference@planningportal.co.uk
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      Help and FAQs

      Browse our bank of FAQs, planning glossary and find contact information for your Local Authority.

        Our complaints process

        We appreciate your feedback and it helps us to understand and improve the services we provide through the Planning Portal. We are committed to providing customers with the best possible service but we recognise that sometimes things go wrong.

        If you wish to make a complaint about a Planning Portal service then please email support@planningportal.co.uk with the details and someone will be in touch with you to discuss the matter further.
         

            The Planning Portal is delivered by PortalPlanQuest Limited which is a joint venture between TerraQuest Solutions Limited and the Department for Levelling Up, Housing & Communities. All content © 2022 Planning Portal.

            The Planning Portal is delivered by PortalPlanQuest Limited which is a joint venture between TerraQuest Solutions Limited and the Department for Levelling Up, Housing & Communities. All content © 2022 Planning Portal.