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My account has become locked

If you have been locked out of your account due to too many failed password attempts you will need to contact the Planning Portal Service Desk1, via phone or email, to request that it is unlocked.

The Service Desk team can also help you reset your password if it is unknown or forgotten.


  1. https://www.planningportal.co.uk/services/help/contact-the-planning-portal

The Planning Portal is delivered by PortalPlanQuest Limited which is a joint venture between TerraQuest Solutions Limited and the Department for Levelling Up, Housing and Communities (DLUHC). All content © 2024 Planning Portal.

The Planning Portal is delivered by PortalPlanQuest Limited which is a joint venture between TerraQuest Solutions Limited and the Department for Levelling Up, Housing and Communities (DLUHC). All content © 2024 Planning Portal.