Frequently asked questions

How do I nominate someone to pay?

To nominate someone to pay for a planning application you can use our 'Nominate' payment option (previously known as Payment ReDirect). This option uses a nominee's email address to request payment so you will need their email address before you begin. 

After submitting an application, you will be presented with a choice of ways to make payment. To nominate another person to pay you should select ‘Nominate another person to pay' from the list of payment options.

You can then enter the email address of the person you wish to nominate to pay the application fee.

Once you have completed these fields, make sure that you read and understand the terms and conditions before accepting them by clicking on the tick box provided. You will then need to click on the 'Confirm' button to send the payment request to the nominated email address. 

This will trigger an email to that person with a link to direct them to make the payment by selecting their preferred method. They will continue to receive reminders for seven days until they make the payment, after seven days the request will expire and you will need to make a new request. Both parties will receive confirmation once payment is successful. 

The application will remain in draft until the payment has been received and cleared. Once payment has cleared the application will move to the 'submitted' status and be sent to the local authority.

Please ensure that your client uses the payment reference number, beginning 'PP', as a reference when making any payment, otherwise we won't be able to match the payment to the application. With bank transfers this is simply by giving the payment a reference.
With a cheque, the reference number must be written on the top right on the back of the cheque. These instructions are clear on the relevant screens.

Please note: the application will be submitted to the local authority considerably faster when opting to pay online, by phone or by bank transfer.