Frequently asked questions

How do I nominate someone to pay?

To nominate someone to pay for a planning application under the value of £1,000, you can use our Payment ReDirect Service. This service uses a nominee's email address to request payment so you will need their email address before you begin. 

After submitting an application, you will be presented with a choice of ways to make payment. To nominate another person to pay you should select ‘Nominate another person to pay' from the list of payment options.

You can then enter the email address of the person you wish to nominate to pay the application fee.

Once you have completed these fields, make sure that you read and understand the terms and conditions before accepting them by clicking on the tick box provided. You will then need to click on the 'Confirm' button to send the payment request to the nominated email address.

This will trigger an email to that person with a link to direct them to make the payment online using the Planning Portal’s online payment engine. They will continue to receive reminders for seven days until they make the payment and you will both receive confirmation once payment is successful.

Applications over £1,000

If the application amount is over £1,000 the option to nominate another person to pay using our email notification system, Payment ReDirect, will not be displayed as a payment option. However, your customer can still pay for the application on your behalf by bank transfer or cheque. 

On the payment screen, select either 'Pay by bank transfer' or 'Pay by cheque' and then select the yellow 'Continue' button. 

Then you just need to provide your customer with the instructions displayed on the screen after you have chosen either of these payment options. Providing them a screen shot will be helpful. 

Please ensure that your client uses the application number, beginning 'PP', as a reference when making any payment, otherwise we won't be able to match the payment to the application. With bank transfers this is simply by giving the payment a reference.
With a cheque, the reference number must be written on the top right on the back of the cheque. These instructions are clear on the relevant screens.

Please note: the application will be released to the local authority considerably faster when opting to pay by bank transfer.