The Planning Portal service desk can help with:
Change of email address for your Planning Portal account
Problems accessing your account
- How to complete the online application form
You can email our service desk team at firstname.lastname@example.org or call 0333 323 4589. Available Monday - Friday, 9am - 5pm (excluding bank holidays).
Please note: We are not part of any council and do not have a planning department so cannot offer planning advice. Therefore, if you need planning advice, please contact your local council’s planning department. Their contact details can be found by using our search tool.
News, editorial and website content: email@example.com
Marketing, events and press releases: firstname.lastname@example.org
Advertising and commercial opportunities on the Planning Portal: email@example.com
Planning Portal Conference information: firstname.lastname@example.org
Our complaints process
We appreciate your feedback and it helps us to understand and improve the services we provide through the Planning Portal. We are committed to providing customers with the best possible service but we recognise that sometimes things go wrong.
If you wish to make a complaint about a Planning Portal service then please email email@example.com with the details and someone will be in touch with you to discuss the matter further.