Contact the Planning Portal

Service desk

The Planning Portal service desk can help with:

  • Change of email address for your Planning Portal account

  • Problems accessing your account

  • How to complete the online application form

Please note: We are not part of any council and do not have a planning department so cannot offer planning advice. Therefore, if you need planning advice, please contact your local council’s planning department. Their contact details can be found by using our search tool.

During this uncertain time of the COVID-19 outbreak, the Planning Portal are operating as usual. Our service desk remains open for customers and you can contact us by email or phone. Please bear with us, if you find it difficult to get through by phone or you would like to request a call back you can email us.

You can email our service desk team at or call 0333 323 4589. Available Monday - Friday, 9am - 5pm (excluding bank holidays).

General contacts

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Our complaints process

We appreciate your feedback and it helps us to understand and improve the services we provide through the Planning Portal.   We are committed to providing customers with the best possible service but we recognise that sometimes things go wrong. 

If you wish to make a complaint about a Planning Portal service then please email with the details and someone will be in touch with you to discuss the matter further.

Find out more about our complaints process.