Contact the Planning Portal

Online planning applications - service charge

From 1 April 2021, we will be increasing the service charge to £23.33+ VAT.
The service charge applies to online planning applications that attract a planning fee of £60 or more.

For more information please read our blog post.


Planning application address search issue

We are experiencing an issue with the address search used in the planning application service and are working with our supplier to get the problem resolved quickly. In the meantime, the eastings and northings search can be used by clicking the 'Address not found or the site has no postal address? Enter an easting and northing value for the site' link.

Apologies for any inconvenience this may cause.

Logging in to your account

As of 19:30 on the 1 February 2021, old usernames will no longer be accepted when logging into the application service (1App) in order to comply with GDPR. Please ensure that you log in with your registered email address. Passwords will not be affected by this.

Apologies for any inconvenience this causes.

Service desk

The Planning Portal service desk can help with:

  • Change of email address for your Planning Portal account

  • Problems accessing your account

  • How to complete the online application form

Please note: We are not part of any council and do not have a planning department so cannot offer planning advice. Therefore, if you need planning advice, please contact your local council’s planning department. Their contact details can be found by using our search tool.

During this uncertain time of the COVID-19 outbreak, the Planning Portal are operating as usual. Our service desk remains open for customers and you can contact us by email or phone. Please bear with us, if you find it difficult to get through by phone or you would like to request a call back you can email us.

You can email our service desk team at or call 0333 323 4589. Available Monday - Friday, 9am - 5pm (excluding bank holidays).

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Our complaints process

We appreciate your feedback and it helps us to understand and improve the services we provide through the Planning Portal.   We are committed to providing customers with the best possible service but we recognise that sometimes things go wrong. 

If you wish to make a complaint about a Planning Portal service then please email with the details and someone will be in touch with you to discuss the matter further.

Find out more about our complaints process.