Making an application online via the Planning Portal
Specific questions, online payment and after submission
If you have a specific question regarding your application (for example a query over the fees, requirements for supporting documents or answers to specific questions) you should contact the relevant Local Planning Authority (LPA).
The Planning Portal is unable to answer such questions as they fall under the jurisdiction of the LPA.
If you have any queries regarding the payment of an application, please contact our support team.
For refunds you will need to contact your Local Planning Authority who will, if a refund is required, begin the process and request this with us.
Once the application has been submitted to the LPA, they will be able to assist with any queries.
Help with the online application system and technical support
The Planning Portal provides several options for help with the application system:
- Help – If you are having difficulties with the application system then our help page can provide you with links to useful information and/or contact details for our Service Desk, based on your specific issue
Find contact details for the Service Desk (https://www.planningportal.co.uk/services/help/contact-the-planning-portal)Find contact details for the Service Desk
- Frequently Asked Questions (FAQs) – Answers to our most common queries about the online application system and many other areas of the Planning Portal
Browse the FAQs (https://www.planningportal.co.uk/services/help/faq)Browse the FAQs