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Website Terms and Conditions

Payment Service Terms and Conditions

Last updated: July 2025

Important information

Please read this statement of terms and conditions (the ‘statement’) and accompanying Refund Process1 carefully. These create a binding contract between you and us when you use and/or purchase our Services through PortalPlanQuest (‘PPQ’). These should be read in conjunction with our Privacy Policy2.

This Statement applies to the planning and building control application Services provided in England and Wales.

If any of the terms of this statement conflict with any terms provided in our Refund Process, the terms of this statement shall take precedence.

1. Key risks and terms


Please note the following key terms which are applicable to your use of the Services.

2. Payments
3. Making your Payments
4. Errors
5. Non-refundable transactions
6. Intellectual Property and Use of Plans
7. Liability (YOUR ATTENTION IS PARTICULARLY DRAWN TO THIS CLAUSE)
8. Data Protection Act
9. Amendments to this statement
10. General
11. Definitions
Annex A: Elapsed time for the clearance of funds
  1. http://ecab.planningportal.co.uk/Uploads/PPQ_refund_process.pdf
  2. https://www.planningportal.co.uk/services/terms-and-disclaimer/privacy-notice

The Planning Portal is delivered by PortalPlanQuest Limited which is a joint venture between TerraQuest Solutions Limited and the Ministry of Housing, Communities & Local Government (MHCLG). All content © 2025 Planning Portal.

The Planning Portal is delivered by PortalPlanQuest Limited which is a joint venture between TerraQuest Solutions Limited and the Ministry of Housing, Communities & Local Government (MHCLG). All content © 2025 Planning Portal.