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Terms and disclaimer

Financial Transaction Service statement

Last updated: April 2021

Important information

Please read the terms of this payment service statement carefully which highlights guidance on how to safely carry out online payments for Planning Portal application services through PortalPlanQuest (PPQ). This statement should be read in conjunction with our Terms and Conditions1 and Privacy Policy2

This statement applies to the application payment service for England.

1. Key risks and terms


Please note the following key terms which are applicable to your use of the Services.

2. Payments
3. Making your Payments
4. Errors
5. Non-refundable transactions
6. Data Protection Act
7. Amendments to this Schedule
8. Definitions
Annex A: Elapse time for the clearance of funds
  1. https://www.planningportal.co.uk/services/terms-and-disclaimer/terms-and-conditions
  2. https://www.planningportal.co.uk/services/terms-and-disclaimer/privacy-notice

The Planning Portal is delivered by PortalPlanQuest Limited which is a joint venture between TerraQuest Solutions Limited and the Department for Levelling Up, Housing & Communities. All content © 2022 Planning Portal.

The Planning Portal is delivered by PortalPlanQuest Limited which is a joint venture between TerraQuest Solutions Limited and the Department for Levelling Up, Housing & Communities. All content © 2022 Planning Portal.