Terms and disclaimer

Updated: March 2016

Terms and Conditions

Users of the Planning Portal site are bound by the terms and conditions set out below so please read these carefully before continuing.

Please be aware that other websites, which are accessible from the Planning Portal, may contain terms and conditions which are different from these terms and conditions.

Permitted Use

Any requests for permission to use the Planning Portal content in a manner otherwise than permitted by these terms and conditions should be addressed to the relevant third-party supplier of the information.

If you breach any of these terms and conditions, your authorisation to use the Planning Portal automatically terminates and you must immediately destroy any downloaded or printed materials.

You are authorised to view and download the materials on the Planning Portal. You may print off individual pages of the content from the Planning Portal for private, personal use, provided that any proprietary notices, marks, logos or other legends that appear on the copied screens remain on, and are not removed from the printed or stored images of such screens. You may not modify the materials on the Planning Portal in any way or reproduce or publicly display, perform, or distribute or otherwise use them for any public purpose.

Any material subject to Crown Copyright may be used in accordance with the terms of the Open Government Licence v3, details of which are available at: http://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/

Intended users

The Planning Portal content covers planning and building control regimes in England and Wales only. We do not represent or warrant that the information available on the Planning Portal complies with the statutory regime of any other country.

If you choose to access the Planning Portal from other locations outside England and Wales you do so on your own initiative and you are responsible for compliance with local laws, if and to the extent local laws are applicable.

Links to the Planning Portal

You are free to link to any of the Planning Portal pages from your website.

You can also view a guidance note on linking to the Planning Portal (created for Local Planning Authorities) which contains advice and a list of many of our useful URLs.

If you require assistance or help in determining the best link to use, please contact editorial@planningportal.co.uk.


You shall not copy, sell, rent, lease, license, sublicense, grant any rights in, transfer, distribute, time-share or otherwise assign to any third party any portion of the Planning Portal.

You must not permanently store or otherwise copy any Planning Portal content for wider distribution or commercial gain.

Intellectual Property and Copyright

Unless otherwise stated, any intellectual property rights arising in respect of the Planning Portal's design, text, graphics, its selection and arrangement, software and all other material (the 'Content') on or in the Planning Portal belong to PortalPlanQuest, or third party content providers where indicated.

Copying or use of such intellectual property rights or software is not permitted without the prior approval of the intellectual property owner, unless expressly allowed under these terms and conditions.

If you are an employee of an organisation, you should be aware that any information uploaded onto the Planning Portal by you in the process of making an application as an employee is covered by your employment terms and may to be the intellectual property of your employer. We recommend that if you change employer or undertake any private work whilst employed, you should open a different account. If you need to amend any account details or transfer data from one account to another, you should do so whilst you still have access to the original email address. If you need to amend any account details or transfer data from an account relating to a previous employment, you must provide written authorisation of that employer or an alternative form of identity verification when contacting our Support Desk for assistance.

Unauthorised access by third parties

We have implemented security policies, controls and technical measures to protect the personal data that we have under our control in line with our Privacy Policy. However, should third parties access the Planning Portal, PortalPlanQuest will not be liable for any damages or loss arising out of or resulting from any unauthorised access to, alteration to or modification of information contained on the Planning Portal.

Illegal Use

You must not use the Planning Portal for any of the following:

  • For fraudulent purposes or in connection with a criminal offence or other unlawful activity
  • To send, state, publish, use or reuse any material which is offensive, abusive, defamatory, indecent, obscene, threatening or illegal or in breach of any other rights
  • To transmit any chain letters, spam letters, or junk email or participate in mischievous or malicious behaviour which causes or may cause damage, annoyance, inconvenience or needless anxiety to PortalPlanQuest, the Planning Portal or any other member or user of the Planning Portal

PortalPlanQuest will co-operate with investigations by any law enforcement agency or any relevant authority in the investigation of suspected criminal activity and/or violation of its systems and networks.


We recommend that you refer to this area of the Planning Portal on a regular basis in order to ensure that you are aware of our most recent Terms, Privacy Statement and other policies.

PortalPlanQuest reserves the right to modify, add to or amend these Terms and Conditions, our Privacy Statement, and any other policies at any time without notice. Any such modifications, additions or amendment will be effective immediately on being posted to the Planning Portal. Continued use of the Planning Portal after any modification, addition and/or change has been made is your acceptance of the updated version.

Changes to/operation of Planning Portal

  • The Planning Portal may change in format and content at any time.
  • The archiving of old material will be in accordance with the Planning Portal archiving policy (see below).
  • The Planning Portal may be suspended from operation for support or maintenance work, in order to update the content or for any other reason.
  • The Planning Portal reserves the right to terminate access to the Planning Portal website at any time and without prior notice.

Acceptance of the terms and conditions for document upload

By using this site to submit planning applications, you must comply with the terms and conditions of uploading documents as set out in our policy (see below).

Acceptance of the privacy policy

By accessing and using this site, you are expressly consenting to our use and disclosure of your personal information in the manner described in our privacy policy. If for some reason you object to this use and any disclosure of your personal information then please do not register with us or use the Planning Portal.

Our privacy policy is available below.

Law and disputes

The terms and conditions shall be governed and construed in accordance with the laws of England and Wales and any dispute arising in relation to the Planning Portal whether on contract or in tort or otherwise shall be subject to the non-exclusive jurisdiction of the English courts.

PortalPlanQuest reserves the right to bring proceedings in the courts of the country of your residence or your principal place of business.


You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions. We reserve the right to assign, sub-licence or transfer any obligations under these terms and conditions to a third party. These terms and conditions cannot be varied except in writing by PortalPlanQuest.

Any breach of these terms and conditions shall entitle PortalPlanQuest to immediately terminate your use of the Planning Portal and/or the agreement with you without notice.

If any provision in these terms and conditions is found to be invalid or unenforceable by any authority having competent jurisdiction, such invalidity or unenforceability shall not affect the validity of the remaining provisions of these terms and conditions, which shall remain in full force and effect.

Failure by either party to insist upon strict performance of any provision of these terms and conditions, or the failure of either party to exercise any right or remedy to which it is entitled under these terms and conditions shall not constitute a waiver of that right or remedy and shall not cause a diminution of the obligations established under these terms and conditions.

Headings in these Terms and Conditions are for convenience only and will have no legal meaning or effect.



This website (including all content provided within it) is not a definitive source of legal information. If you are in any doubt you should contact your local planning authority before undertaking any work.

Building Regulations content

Building Regulations content on the Planning Portal provides you with a practical level of guidance to enable you to better understand how the Building Regulations might impact on a building project you are doing or considering.

It is not a definitive interpretation of the Building Regulations. We urge you to seek appropriate professional advice before starting work, and to choose a registered builder, or a registered installer, to carry out any work.

Accuracy/completeness of information

We require all users and providers of information to ensure the accuracy and completeness of their information. Information is provided without any representation or endorsement made and without warranty of any kind (whether express or implied), including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

The information provided on or via the Planning Portal is intended to be informative only and is provided on an "as is" and "as available" basis. In using the Planning Portal you acknowledge that any reliance upon any information obtained or received via the Planning Portal shall be at your sole risk. If you are in any doubt, please seek independent professional advice.

Website functionality and data

We do not warrant that the functions of the Planning Portal will be uninterrupted or error free, that defects will be corrected, or that this Planning Portal or the servers that make it available are free of viruses. We do not warrant that the data transmitted through the Planning Portal will be uninterrupted, error free or free of viruses. In no event will we be liable for negligence (except for personal liability or death), any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damages whatsoever arising from use or loss of use of, data or profits arising out of or in connection with the use of the Planning Portal.

Third party content (including advertising and sponsorship)

The Planning Portal hosts advertising, sponsorship and other third-party content to help fund and develop the site. By hosting such third party content, the Planning Portal does not endorse any specific commercial product, service or organisation nor does it hold any liability for them. Third party advertisers are fully responsible for the accuracy of all representations made in their advertisements.

The Planning Portal accepts no responsibility for the goods and services provided by, or the conduct of, third parties on their websites. Third parties are responsible for the accuracy of all content and opinions expressed on their own websites, their own disclaimers and privacy policies. By using their websites or content or by entering into any agreement with them you will be bound by their terms and conditions.


  • Browser means a software application used to locate and display web pages.
  • Cookie means message given to a web browser by a web server. The browser in a text file called cookie.txt then stores the message. Each time the browser requests a page from the server, this message is sent back. A cookie's main objective is to identify users and personalise their visit by customising web pages for them for example by welcoming them by name next time they visit the same site. A site using cookies will usually invite you to provide personal information such as your name, e-mail address and interests.
  • Crown Content means the information, documents and material provided on or via the Planning Portal that was originated by a UK government department or agency which is subject to Crown copyright protection.
  • IP (Internet Protocol) means the technical standard that allows data to be transmitted between two devices connected to the internet.
  • Third party content means the information, documents, material, advertising and sponsorship provided on or via the Planning Portal by content developers other than PortalPlanQuest.
  • PortalPlanQuest/PPQ/ Planning Portal means PortalPlanQuest Limited, a company incorporated in England and Wales (registered with number 9400439) whose registered office is at 1390 Montpellier Court, Gloucester Business Park, Brockworth, Gloucester, GL3 4AH.
  • Web server - Delivers (serves up) web pages to your browser.

Privacy Policy

This privacy policy forms part of the terms and conditions of the Planning Portal. By accessing and using this site, you are expressly consenting to our use and disclosure of your personal information in the manner described in this privacy policy. If for some reason you object to this use and any disclosure of your personal information then please do not register with us or use the Planning Portal.

Our full Terms and Conditions (including some definitions that may be relevant to this privacy policy) are available above.

Third Party websites linked to from the Planning Portal are not covered by our Privacy Policy. We recommend you review the privacy policies of such websites before continuing to use these.

Data controller

For the purposes of the Data Protection Act 1998 ("the Act"), the data controller is PortalPlanQuest Limited, a company incorporated in England and Wales (ICO number ZA154733) whose registered office is at 1390 Montpellier Court, Gloucester Business Park, Brockworth, Gloucester, GL3 4AH

What information do we collect from you?

We may collect and process the following personal data:

  • Information provided while using the website and our services including your name, address and contact details;
  • Any information collected from you as part of our online registration process (such as your email address);
  • Details of transactions you carry out through our site and in the fulfilment of your orders;

If you contact us, we may keep a record of that correspondence;

We may from time to time ask you to complete surveys that we use for research purposes, although you do not have to respond to them. We may keep the responses you submit to help us improve our services.

We do not collect information about our visitors from other sources, such as public records or bodies, or private organisations.

For what purposes is the information being processed?

We use the information held about you in the following ways:

  • To process electronically submitted planning applications, appeals and other communications relating to our functions;
  • To ensure that content from the website is presented in the most effective manner for you and for your browser;
  • To comply with legal obligations arising from any contracts entered into between you and us;
  • To notify you about changes to our services;
  • To answer any of your questions;
  • To notify you about new products and services available on the Planning Portal or from our partners which we believe may be of interest to you;
  • To carry out research to improve our service

If we wish to use your personal data for a new purpose, other than which it was originally supplied, we are required by law to ask you first. We would usually do this via email or post but may use other means where appropriate to contact you.

Disclosure of your information

We may from time to time share your user and/or application data with selected third parties who provide relevant products and services which we feel would be of genuine interest to you. If you do not agree to this use of your information, please opt out as part of the registration process with us, or to change your preferences at any time please email us at communications@planningportal.co.uk.

You agree that when you send us or provide us with personal information via email (that is, in a message containing a question or comment, or by filling out a form that emails us this information) or via telephone, we will use the information you provide to respond to your requests. You agree that we may forward your email or information to PortalPlanQuest and/or employees of partner organisations, or contract personnel who are better able to answer your questions.

We may disclose or share information we have collected and processed with a third party if we are under a duty to do so or in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of PortalPlanQuest, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction. You agree that if we transfer ownership or management of the website to a third party we may also transfer your data to such third party, provided such third party observes this policy.

IP addresses and Cookies

Cookies are small computer files that help websites run effectively. Cookies are used by the Planning Portal to manage access to the site and to help improve your user experience. In order to operate effectively, our cookies may record your IP address but will not capture any other personal information from your use of the website, though we may link it to other data you have supplied to us. We use our own cookies as well as third-party cookies, which are used to generate statistical information about our users (‘Google Analytics’). Our advertisers may also deliver cookies for the purpose of making advertising more relevant to you, or to provide a hashed, non-human-readable version of your email for them to use for matching to other marketing data they already hold on you. Save for the use of cookies, we do not automatically log data or collect data save for information you specifically provide to us.

View a complete list of cookies used on the Planning Portal

You can prevent the setting of cookies by adjusting the settings on your internet browser (see your browser Help for how to do this). Please be aware that disabling cookies may affect the functionality of the Planning Portal and other websites that you visit.

For more information about cookies, visit: http://www.allaboutcookies.org

Confidentiality and security

Your attention is drawn to the fact that any information carried over the Internet is not secure; information can be intercepted, lost, redirected, changed and read by other people. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try and prevent unauthorised access and protect your personal data against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period of time or as long as the law requires.

We have implemented security policies, controls and technical measures to protect the personal data that we have under our control from:

  • unauthorised access
  • improper use or disclosure
  • unauthorised modification
  • unlawful destruction or accidental loss

All our employees, contractors and subcontractors who have access to and are associated with the processing of personal data, are obliged to respect the confidentiality of our visitors' personal data.

We use leading technologies and encryption software to safeguard your data, and set strict security standards to prevent any unauthorised access to it.

Your rights and responsibilities

Please ensure that the information you submit is accurate and correct. Do not include personal information about third parties (including family members) unless you have told the individual concerned and they consent to it being supplied.

Tell us as soon as possible if any of the personal information you have provided should change.

You have the right to ask us not to process your personal data for marketing purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data or by contacting us at any time at communications@planningportal.co.uk.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. You should not share this password with anyone.

Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with the details of the information we hold about you. Evidence or proof of your identity will be required.

It is both in our interest and yours to hold accurate data. If the data we hold on you is inaccurate in any way, where appropriate, you may have the data:

  • erased
  • rectified or amended
  • completed

We reserve the right to refuse to provide you with a copy of your personal data, but will give reasons for our refusal and allow you to challenge our decision.

Contact us

If you have any questions about your personal data or our Privacy Policy or if you wish to correct any data about yourself that you feel to be inaccurate, wish to provide us with feedback, or make an access request to your personal data, please contact the Planning Portal Support Desk

Email: support@planningportal.co.uk

Postal Mail: 

Planning Portal Support Desk
Planning Portal
Suite 4C, Spectrum Building
Bond Street
Bristol, BS1 3LG

Telephone Number: 0333 323 4589

If you do not want to receive offers or contact from us by email please email communications@planningportal.co.uk

Changes to the privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email.

This policy was last updated in March 2016.

Archiving policy

The Planning Portal will archive supporting documents two years after an application is submitted, meaning that they will no longer be available on the live site.

Application forms older than two years cannot be downloaded or amended, but can still be viewed or copied on the live site.

To learn how you can download these documents before they are archived, please read our FAQ.

If you require assistance then please contact our Support Desk: support@planningportal.co.uk.

Terms and conditions for uploading of documents

By accepting the terms and conditions you are confirming that you have complied with the following for each of your documents:

  1. I confirm that I have successfully printed all plans and drawings to the correct scale from the attached file(s). The local planning authority (LPA) must be able to accurately print all documentation.
  2. I confirm that plans have been drawn to an identified scale and show the direction of North, and have the original paper size and scale (e.g 1:200 at A3) clearly marked upon them.

We recommend submitting plans and drawings on A3 with at least two key dimensions on them. This will help the LPA process your application more efficiently.

Please consider placing fewer elevations on smaller page sizes, even if this means submitting more documents. We would also recommend only using colour where necessary as this can greatly increase file sizes depending on the file type and colour depth used.

Please note the following restrictions to ensure that documents will successfully upload:

File types - Supported file types are:

  • Adobe PDF - .pdf
  • Images - .bmp, .gif, .jpg / .jpeg, .png, .tif
  • CAD (HPGL) - .plt
  • Microsoft Office - .doc / .docx, .xls / .xlsx
  • Text - .rtf, .txt
  • Video – .avi, .mov, .mp4 .mpg / .mpeg, .wmv
  • GML - .gml

If you wish to submit supporting documentation by any other method, we recommend that you use the file types listed above wherever possible. If you wish to use any other file type, you should check with your Local Planning Authority (LPA) before submission as they may not be able to accept them.

File size - You will not be able to upload files larger than 5MB. If your document exceeds this limit please refer to our guidance on reducing file sizes