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Use this section to find the contact email address and telephone number for help using Planning Applications Wales and access help and guidance for submitting a planning application.

Service Desk

The Service Desk team can help with:

    • Change of email address for your Planning Applications Wales or Planning Portal account
    • Problems accessing your account
    • How to complete the online application form

Please note: We are not part of any council and do not have a planning department so cannot offer planning advice. Therefore, if you need planning advice, please contact your local council’s planning department. Their contact details can be found by using our search tool1.

For Planning Applications Wales help (Wales)

You can email our service desk team at cymorthsupport@planningportal.co.uk2 or call 0117 403 3360. Available Monday - Friday, 8am - 6pm (excluding bank holidays).

For Planning Portal help (England)

You can email our service desk team at support@planningportal.co.uk3 or call 0333 323 4589. Available Monday - Friday, 9am - 5pm (excluding bank holidays).

  1. https://gov.wales/find-your-local-planning-authority
  2. mailto:cymorthsupport@planningportal.co.uk
  3. mailto:support@planningportal.co.uk

    General contacts

    News, editorial and website contenteditorial@planningportal.co.uk1

    Marketing, events and press releasescommunications@planningportal.co.uk2

    Advertising and commercial opportunities on the Planning Portaladvertising@planningportal.co.uk3

    Planning Portal Conference informationconference@planningportal.co.uk4 

    1. mailto:editorial@planningportal.co.uk
    2. mailto:communications@planningportal.co.uk
    3. mailto:advertising@planningportal.co.uk
    4. mailto:conference@planningportal.co.uk
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      Help and FAQs

      Browse our bank of FAQs, planning glossary and find contact information for your Local Authority.

          Help

          The Planning Portal is delivered by PortalPlanQuest Limited which is a joint venture between TerraQuest Solutions Limited and the Department for Levelling Up, Housing & Communities. All content © 2024 Planning Portal.

          The Planning Portal is delivered by PortalPlanQuest Limited which is a joint venture between TerraQuest Solutions Limited and the Department for Levelling Up, Housing & Communities. All content © 2024 Planning Portal.