Help
Help contacts
For planning advice and to find out the progress of a planning application: Contact your local planning authority1
For building control advice and to find out the progress of a building control application: Find a building control body2
For Planning Portal support - accessing your account and completing the online form.
Contact the Support Team (https://www.planningportal.co.uk/wales/services-and-information/help/contact-us)
Contact the Support TeamCommon questions
Why is there a service charge for some applications?1
How do I nominate someone to pay for a planning application?2
How can I pay for a planning application?3
What should I do if there's a problem with my payment?4
Can I download the location plan I created as a PDF?5
Can I download the location plan I create to share with a client before I submit my application?6
- https://www.planningportal.co.uk/wales/services-and-information/help/faq/planning-applications/why-is-there-a-service-charge
- https://www.planningportal.co.uk/wales/services-and-information/help/faq/planning-applications/how-do-i-nominate-someone-to-pay-for-an-application
- https://www.planningportal.co.uk/wales/services-and-information/help/faq/planning-applications/how-can-i-pay-for-a-planning-application
- https://www.planningportal.co.uk/wales/services-and-information/help/faq/planning-applications/what-should-i-do-if-there-is-a-problem-with-my-online-payment-for-an-application
- https://www.planningportal.co.uk/wales/services-and-information/help/faq/site-boundary-and-location-plan/can-i-download-the-location-plan-that-i-create-as-a-pdf
- https://www.planningportal.co.uk/wales/services-and-information/help/faq/site-boundary-and-location-plan/can-i-access-or-download-the-location-plan-to-share-with-a-client-before-i-submit-my-application
- https://www.planningportal.co.uk/find-your-local-planning-authority
- https://www.planningportal.co.uk/applications/building-control-applications/building-control/find-your-LABC
Making an online planning application in Wales
Read our step by step guidance on how to create an online planning application to submit to a local authority in Wales.
Making an online building control application in Wales
Read our step by step guidance on how to create an online building control application to submit to a participating building control body in Wales.
Site boundary and location plan guidance
Guidance on drawing a site boundary and creating a location plan using the Planning Portal
