Help

Please note that our planned maintenance window is Sunday morning. Further information of any site maintenance including site outages will be detailed below:

Scheduled maintenance: 

• Can I print/export a draft application? 
• Why is there a service charge for submitting some planning applications online?
• How much does a planning application cost?
• How can I pay for a planning application?
• How do I nominate someone to pay for a planning application?
• I have paid for my application, why is it still in ‘draft’?
• Can I amend a submitted planning application?
• How do I change my registered email address?
• I’ve forgotten my password.
• I'm applying online and can't find the form I need.
• Do I need Planning Permission?

Application help contacts

For planning advice and to find out the progress of a planning application:
Contact your Local Planning Authority

For building control advice and to find out the progress of a building control application:
Contact your Local Authority Building Control Department

For Planning Portal website support - accessing your account and completing the online form:
Email our Service Desk team at support@planningportal.co.uk or call 0333 323 4589
Monday - Friday, 9am - 5pm (excluding bank holidays)

General enquiries

News, editorial and website content:
editorial@planningportal.co.uk

Marketing, events and press releases:
communications@planningportal.co.uk

Advertising and commercial opportunities on the Planning Portal:
advertising@planningportal.co.uk