Help

In this section you will find information and guidance on how to use the Planning Portal and the 1APP system.

If you are unsure who to contact try using the help centre below which will save you time by either answering your question or telling you who you should contact.

Site outage notifications

Please note that our planned maintenance window is Sunday morning. Further information of any site maintenance including site outages will be detailed below:

Scheduled Maintenance: 

The planning application service will be unavailable between 18:30 on Friday 24 March until 12:00 Saturday 25 March, in order to deploy significant improvements to the planning application amendment process.

Please note: If the help centre options are not displayed below, you can access them directly here (opens in a new window).