Help

Notices

Please note that our planned maintenance window is Sunday morning. Further information of any site maintenance including site outages will be detailed below:

Scheduled maintenance 

There is no maintenance scheduled at this time.

Safari users

Please be aware that there is an issue with the latest version of Apple's Safari browser (v14.0.1 - November 2020) preventing file upload on the majority of websites. Until Apple resolve the issue we would suggest using either the Chrome or Firefox browsers to complete your application's Supporting Documents section. Click here for more details (external link).

COVID-19 - Access to our Service Desk

Please note: The Planning Portal is an online application service based in Bristol. We are not part of any council and do not have a planning department so cannot offer planning advice. Therefore, if you need planning advice, please contact your local council’s planning department. Their contact details can be found by using our search tool.

Application payments: All online, telephone and BACS payments are being processed in accordance with our terms, but it is likely that payments made by cheque will incur some delays during this time. Instead of a cheque payment, we would encourage you to use an alternative payment option so that submission of your application is not impacted.

Find out more from our blog.

Common Questions

Find your Local Planning Authority

Use our search tool to find the contact details of the planning department at your local council

FAQs

Got a question? The chances are it's been asked before! Find the answers to frequently asked questions from our information bank

Planning Glossary

Browse through the definitions of hundreds of planning terms in our A-Z planning glossary

Useful Links

Links to a huge range of websites for planning and building control related organisations and services

Help contacts

For planning advice and to find out the progress of a planning application:
Contact your Local Planning Authority

For building control advice and to find out the progress of a building control application:
Contact your Local Authority Building Control Department

For Planning Portal website support - accessing your account, completing the online form or our complaints process:
Find out more