Our planned maintenance window is Sunday morning. Further information of any site maintenance, planned outages or important information will be detailed below:

Communications from the Planning Portal

You may have received an email from Planning Portal regarding your user account on 2 December 2021. This is a legitimate email, please follow instructions accordingly to retain access to your Planning Portal account.

Scheduled maintenance 

There is no maintenance scheduled at the moment.

Safari users

Please be aware that there is an issue with the latest version of Apple's Safari browser (v14.0.1 - November 2020) preventing file upload on the majority of websites. Until Apple resolve the issue we would suggest using either the Chrome or Firefox browsers to complete your application's Supporting Documents section. Click here for more details (external link).

Our Service Desk

Please note: The Planning Portal is an online application service based in Bristol. We are not part of any council and do not have a planning department so cannot offer planning advice. Therefore, if you need planning advice, please contact your local council’s planning department. Their contact details can be found by using our search tool.

Help contacts

For planning advice and to find out the progress of a planning application:
Contact your Local Planning Authority

For building control advice and to find out the progress of a building control application:
Contact your Local Authority Building Control Department

For Planning Portal website support - accessing your account, completing the online form or our complaints process:
Find out more