Help

Please note that our planned maintenance window is Sunday morning. Further information of any site maintenance including site outages will be detailed below:

Scheduled maintenance 

There is no maintenance scheduled.

COVID-19 - Access to our Service Desk

During this uncertain time of the COVID-19 outbreak, the Planning Portal are operating as usual. Our Service Desk remains open for customers and you can contact us by email or phone. Please bear with us, if you find it difficult to get through by phone or you would like to request a call back you can email us on support@planningportal.co.uk.

Please note: The Planning Portal is an online application service based in Bristol. We are not part of any council and do not have a planning department so cannot offer planning advice. Therefore, if you need planning advice, please contact your local council’s planning department. Their contact details can be found by using our search tool.

Application payments: All online, telephone and BACS payments are being processed in accordance with our terms, but it is likely that payments made by cheque will incur some delays during this time. Instead of a cheque payment, we would encourage you to use an alternative payment option so that submission of your application is not impacted.

Find out more from our blog.

• Can I print/export a draft application? 
• Why is there a service charge for submitting some planning applications online?
• How much does a planning application cost?
• How can I pay for a planning application?
• How do I nominate someone to pay for a planning application?
• I have paid for my application, why is it still in ‘draft’?
• Can I amend a submitted planning application?
• How do I change my registered email address?
• I’ve forgotten my password.
• I'm applying online and can't find the form I need.
• Do I need Planning Permission?

Help contacts

For planning advice and to find out the progress of a planning application:
Contact your Local Planning Authority

For building control advice and to find out the progress of a building control application:
Contact your Local Authority Building Control Department

For Planning Portal website support - accessing your account and completing the online form:
Find out more