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Welcome to our help section. Here you can use the signposts below to find guidance on how to submit an online planning application, FAQs, planning glossary, useful links and contact information for Planning Portal departments and Local Authorities.

Our Service Desk

Please note: The Planning Portal is an online application service based in Bristol. We are not part of any council and do not have a planning department so cannot offer planning advice. Therefore, if you need planning advice or are unsure which form you need to submit, please contact your local council’s planning department. Their contact details can be found by using our search tool.

Find your Local Planning Authority

      Common questions

      Planning applications

      How do I set a new password to log in to the new Planning Portal?1

      My address is missing / Site location has no postcode2

      How can I view my applications?3

      I am unable to calculate my fee4

      Can I print/export applications?5

      Can I amend a submitted application?6

      How do I change my registered email address?7

      I'm applying online and can't find the form I need8

      I cannot complete the ‘'Upload plans and documents' section of my application9

      How do I use the Projects feature?10

      Do I need planning permission?11


      Paying for an application

      How much does a planning application cost?12

      Why is there a service charge for submitting planning applications?13

      How can I pay for a planning application?14

      How do I nominate someone to pay?15

      I have paid for my application, why is it still showing in ‘draft’?16

      How do I know that a request for payment of an application is genuine?17

      1. https://www.planningportal.co.uk/services/help/faq/applications/planning-applications/new-service-reset-password
      2. https://www.planningportal.co.uk/services/help/faq/applications/site-location-has-no-postcode
      3. https://www.planningportal.co.uk/services/help/faq/applications/how-can-i-view-my-applications
      4. https://www.planningportal.co.uk/services/help/faq/applications/i-am-unable-to-calculate-my-fee
      5. https://www.planningportal.co.uk/services/help/faq/applications/planning-applications/can-i-print-export-1app-applications
      6. https://www.planningportal.co.uk/services/help/faq/applications/can-i-amend-a-submitted-application
      7. https://www.planningportal.co.uk/services/help/faq/applications/how-do-i-change-my-registered-email-address
      8. https://www.planningportal.co.uk/services/help/faq/applications/planning-applications/i-m-applying-online-and-can-t-find-the-form-i-need
      9. https://www.planningportal.co.uk/services/help/faq/applications/completing-upload-plans-and-documents
      10. https://www.planningportal.co.uk/services/help/faq/applications/how-to-use-the-projects-feature
      11. https://www.planningportal.co.uk/services/help/faq/do-you-need-permission/do-i-need-planning-permission
      12. https://www.planningportal.co.uk/services/help/faq/applications/how-much-does-a-planning-application-cost
      13. https://www.planningportal.co.uk/services/help/faq/applications/planning-applications/why-is-there-a-service-charge-for-submitting-planning-applications
      14. https://www.planningportal.co.uk/services/help/faq/applications/payment/how-can-i-pay-for-a-planning-application
      15. https://www.planningportal.co.uk/services/help/faq/applications/payment/how-do-i-nominate-someone-to-pay
      16. https://www.planningportal.co.uk/services/help/faq/applications/planning-applications/i-have-paid-for-my-application-why-is-it-still-showing-in-draft
      17. https://www.planningportal.co.uk/services/help/faq/services-and-information/how-do-i-know-that-a-request-for-payment-of-an-application-is-genuine
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      Making an online planning application

      Read our step by step guidance on how to create an online planning application.

          Read the guidance
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          Paying for an online planning application

          Read our FAQs to find advice about making a payment for your application.


          Read our payment FAQs1.


          1. https://www.planningportal.co.uk/services/help/faq/applications/payment
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            After submitting your application

            Find out how to get an update on the progress of your submitted application.


            How do I view progress on an application?1

            1. https://www.planningportal.co.uk/services/help/faq/applications/how-do-i-view-progress-on-an-application
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              Planning permission

              How to find out if you need planning permission.


              Browse our common projects advice1.


              1. https://www.planningportal.co.uk/permission/common-projects
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                Building control applications

                FAQs to help with submitting your building control application.


                Building Control application help1

                1. https://www.planningportal.co.uk/services/help/faq/building-control
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                  Find out if you need building regulations approval

                  Browse our common projects to find out about building regulations for home improvement projects.


                  Read building regulations advice1.

                  1. https://www.planningportal.co.uk/permission/common-projects

                    Help contacts

                    For planning advice and to find out the progress of a planning application:

                    Contact your Local Planning Authority


                    For building control advice and to find out the progress of a building control application:

                    Contact your Local Authority Building Control Department


                    For Planning Portal website support - accessing your account, completing the online form or our complaints process:

                    See contact details and information
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                      FAQs

                      Got a question? The chances are it has been asked before! Find the answers to frequently asked questions from our information bank

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                          Planning glossary

                          Browse through the definitions of hundreds of planning terms using our A-Z planning glossary.

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                              Useful links

                              Links to a huge range of planning and building-related organisations, bodies and services.

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                                  Find your Local Planning Authority

                                  Use our search tool to find the contact details of the planning department at your local council.

                                    The Planning Portal is delivered by PortalPlanQuest Limited which is a joint venture between TerraQuest Solutions Limited and the Department for Levelling Up, Housing & Communities. All content © 2022 Planning Portal.

                                    The Planning Portal is delivered by PortalPlanQuest Limited which is a joint venture between TerraQuest Solutions Limited and the Department for Levelling Up, Housing & Communities. All content © 2022 Planning Portal.